Since 1997

Global Standards Awareness Initiative

Terms of Service

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Terms of Service

1. Service Agreement

By accessing ISOLEARN.ORG, you agree to these terms of service. Our platform provides Global tandards Awareness Training and certification services through online courses, assessments, and certification programs.

2. User Accounts

Account Creation

You must provide accurate information when registering. Each account is personal and non-transferable. Organizations requiring multiple user accounts should contact our business services department.

Account Security

You are responsible for maintaining account security. We implement multi-factor authentication and monitor for suspicious activities. Report any unauthorized access immediately to security@isolearn.org.

3. Course Access

Enrollment Period

Course access is granted for specific periods based on your subscription:

  • Standard courses: 12 months from enrollment
  • Enterprise subscriptions: As specified in contract

Content License

Course materials are licensed, not sold. You may:

  • Access content for personal learning
  • Download materials for offline study
  • Print worksheets and exercises
    You may not:
    • Share account credentials
    • Distribute course materials
    • Record or reproduce video content

4. Certification

Requirements

Certification requires:

  • Minimum 80% score on all assessments
  • Completion of all mandatory modules
  • Verification of identity
  • Adherence to examination rules

Validity

  • Certificates are valid for the period specified by the relevant ISO standard
  • Digital verification available through our certificate portal
  • Replacement certificates available for a nominal fee

5. Payment Terms

Pricing

  • All prices are in USD unless otherwise specified
  • Enterprise pricing available for bulk purchases
  • Price changes effective with new enrollment periods

Refunds

We offer refunds if:

  • Requested within 7 days of purchase
  • No more than 15% of course content accessed
  • Technical issues prevent course completion

6. Platform Rules

Acceptable Use

Users must:

  • Respect intellectual property rights
  • Maintain professional conduct in forums
  • Complete assessments independently
  • Report platform issues promptly

Prohibited Activities

  • Content piracy or sharing
  • Identity misrepresentation
  • Harassment or unprofessional behavior
  • Attempting to circumvent security measures

7. Service Modifications

Platform Updates

We may:

  • Update course content to reflect standard changes
  • Modify platform features
  • Schedule maintenance windows
    Users receive:
    • 30 days notice for major changes
    • Immediate notice for security updates

Course Updates

  • Content updates reflect Global Standards changes
  • Learning objectives remain consistent
  • Previous versions archived when appropriate

8. Termination

Account Termination

We may terminate accounts for:

  • Terms of service violations
  • Extended inactivity (>12 months)
  • Non-payment
  • Fraudulent activity

Data Handling

After termination:

  • Course progress data retained for 24 months
  • Certification records maintained for 5 years
  • Personal data handled per privacy policy

9. Limitation of Liability

Service Warranty

We provide services “as is” and warrant:

  • Platform accessibility of 99.9%
  • All Courses are Awareness courses only, with no professional endorsement.
  • Current Global Standards alignment
  • Technical support availability

Disclaimers

We are not liable for:

  • Certification body decisions
  • Third-party content accuracy
  • User implementation of standards

10. Changes to Terms

We may update these terms with:

  • 30 days advance notice
  • Email notification
  • Platform announcement
  • Grace period for new requirements

Last Updated: January 26, 2025
Version: 2.0

Contact: Contact Us