1. Introduction
This privacy policy explains how ISOLEARN.ORG (“we”, “us”, “our”) collects, uses, and protects your information when you use our online learning platform. We are committed to ensuring your privacy while providing high-quality Global Standards training services.
2. Information We Collect
2.1 Personal Information
When you register for our services, we collect personal information necessary to provide you with Global Standards training and certification. This includes your name, email address, organization name, and job title. This information allows us to create your personalized learning environment and issue valid certificates upon course completion.
2.2 Technical Information
Our platform automatically collects certain technical information when you access our services. This includes your IP address, which we use solely for security purposes and to ensure appropriate regional content delivery. We also collect information about your browser type and device to optimize our platform’s performance for your specific setup and troubleshoot any technical issues you may encounter.
2.3 Learning Activity Data
To support your learning journey, we track your progress through our courses. This includes:
- The time you spend on each module to help us understand learning patterns and optimize course design
- Your quiz and assessment responses to evaluate understanding and provide appropriate feedback
- Your completion status to generate accurate certificates and training records
3. How We Use Your Information
3.1 Core Service Delivery
We use your information primarily to:
- Authenticate your access to our platform
- Deliver appropriate course content based on your enrolled programs
- Track your progress and generate completion certificates
- Provide technical support when you need assistance
- Send essential course-related notifications
3.2 Platform Improvement
We analyze aggregated, anonymized user data to:
- Identify areas where learners commonly face difficulties
- Optimize course content and presentation
- Improve platform performance and user experience
- Develop new features and courses based on learning patterns
4. Data Protection
4.1 Security Measures
We implement industry-standard security measures to protect your information:
- All data transmission is encrypted using TLS 1.3 protocols
- Data is stored in secure, ISO 27001-certified data centers
- Regular security audits and penetration testing ensure system integrity
- Access to personal data is strictly limited to authorized personnel
4.2 Data Retention
We retain your information only as long as necessary:
- Account data: Throughout your active subscription plus two years
- Course completion records: Five years to support certification verification
- Technical logs: 90 days for security and performance monitoring
- Payment information: As required by applicable financial regulations
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data (subject to certification requirements)
- Export your learning records
- Opt-out of non-essential communications
To exercise these rights, contact our Data Protection Officer at dpo@isolearn.org.
6. Policy Updates
We review this policy annually and update it as needed to reflect changes in our services or regulatory requirements. You will be notified of significant changes via email and must acknowledge the updated policy to continue using our services.
7. Contact Information
For privacy-related inquiries:
Data Protection Officer
Email: Contact Us
Response time: Within 48 business hours
For technical support:
Support Team
Email: Contact Support
Response time: Within 24 business hours
Last Updated: January 26, 2025
Version: 1.0